FAQ
Shipping is free in Italy.
Shipping is free in Europe for orders over €249.
Shipping is free in Europe for orders over €249.
Shipping with Express Courier (BRT) in Italy.
Shipping with Express Courier (DHL) in Europe.
Shipping with Express Courier (DHL) in Europe.
The lead time will be from 20 to 30 working days.
The customer can choose between the following payment methods:
- PayPal;
- Credit/Debit Card.
- PayPal;
- Credit/Debit Card.
It is not possible to pay on delivery.
Once the return has been accepted, we will issue the refund within 14 working days using the same payment method used for the purchase.
A return can be made no later than 14 working days from delivery of the goods.
In order to be able to return a product, the customer expresses his willingness to return the product by filling in a special contact form on the website, specifying:
First name;
Last name;
E-mail;
order number;
Reason;
Detailed explanation of the reason.
In the event that the return is linked to a product defect, it will also be necessary to send an image certifying the defect within 24 hours of receiving the product.
In order to be able to return a product, the customer expresses his willingness to return the product by filling in a special contact form on the website, specifying:
First name;
Last name;
E-mail;
order number;
Reason;
Detailed explanation of the reason.
In the event that the return is linked to a product defect, it will also be necessary to send an image certifying the defect within 24 hours of receiving the product.
Send an email to: assistenza@ateliernicoladerrico.com confirm the cancellation of the return.
Log-in in the MyAccount section, you will be able to change your data and shipping and billing addresses.
If you no longer remember your password, click on "request password" when you log in and you will receive an email to be able to create a new one.
To subscribe to the Newsletter, simply go to the home page of the site in the dedicated section, enter your email and click SUBSCRIBE.
The indicative and non-binding delivery times, barring unforeseen circumstances, are one or two working days throughout the national territory (for the islands, two additional working days are foreseen).
Shipping with Express Courier (BRT) in Italy.
Shipping with Express Courier (DHL) in Europe.
Shipping with Express Courier (DHL) in Europe.